Internal Ticketing
A modern ticketing system built into Slack
Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.
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Meet your requesters where they work
Get superior results without sacrificing visibility
75%
Reduction in response times
50%
Increase in customer satisfaction
60%
Decrease in agent time per ticket
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Featured by Slack
Essential App
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Transform your support with Agentic AI
Wrangle learns from your tickets and knowledge base to handle up to 75% of Slack questions automatically.
Ticket Deflection AI Analytics Agent Copilot KB Powered Insights
A flexible help desk, built for where your team works
Move faster. Automatically turn Slack messages into transparent, trackable tickets - complete with SLAs, reminders, and reporting.
Make it easy for users to start tickets in Slack
Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.
Show users the status of their ticket
Get context with intake forms
Make sure no tickets slip through the cracks
Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind.
Show your team’s hard work
Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.
Automate approvals and business workflows
Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.
Hear what our clients say
Reuben Doetsch
Co-Founder and CTO, AvantStay
"Wrangle saves us hundreds of hours a month"
Nate Flake
Senior Partner Development Manager, Intuit
"Wrangle is so easy to setup"
KC Procter
Director of Operations, The Speaker Lab
"Wrangle is what Slack is missing"
Ian Bradley
SVP of Operations, Breakout Finance
"Swiss army knife meets low/no code process automator"
Ryan Shaver
Corporate IT Manager, SamCart
"Wrangle is a workflow savior!"
James Avery
CEO, Kevel
"Wrangle is vastly superior"
Gregory Berger
Director of Revenue Operations, ServiceTrade
"The perfect internal ticketing solution for our RevOps team."
Michael Muse
Founder, Muse Operations
"Amazing solution to Slack Fatigue"
Wrangle your work and automate any help request in Slack
IT
- Ticketing
- Access management
- Change requests
Finance / Procurement
- Vendor/PO approval
- Budgeting and planning
- Expense management
Sales
- Sales quoting approval
- Lead acceptance
- Contract approvals
HR
- Hiring and onboarding
- PTO requests
- Employee recognition
Marketing
- Content approvals
- Collateral requests
- Campaign reviews
Legal
- Contract management
- Risk review
- Inbound requests
Customer Success
- Customer onboarding
- Refund approvals
- Escalation requests
Product & Engineering
- Bug reports
- Feature requests
- CX escalation
Wrangle handles external help desk ticketing too!
Wrangle helps customer success and sales teams deliver high-touch customer support in Slack Connect channels.
Integrate Wrangle with all your favorite tools
Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.
Add Wrangle For Free
- Unlimited free plan
- Personalized onboarding
- Access to all features