External Ticketing

Deliver high-touch customer support in Slack

Wrangle is a modern ticketing platform for B2B teams in Slack Connect. Wrangle grows customers, decreases churn, and scales your team’s efforts.

Meet your customers where they work

Deliver superior CX in Slack Connect without sacrificing visibility.

Faster response times

Reduce ticket resolution times by 50%

Higher customer satisfaction

Grow customers and build stronger relationships through chat

Increased visibility into team performance

Make sure nothing slips through the cracks and scale your team

A flexible help desk, built for a new kind of support

Slack conversations with customers are faster and feel more personal. But, it’s too easy for things to get missed amid the chaos. That’s where Wrangle can help.

Keep and grow your customers through high-touch support

Wrangle helps you deliver high-touch support in Slack Connect chats. Agents can be more personable in chat, where all your customers’ messages get turned into trackable tickets.

Handle more customers per agent

Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.

Monitor and report on all Slack Connect interactions

Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.

Wrangle handles internal help desk ticketing too!

Do you or your colleagues support other teams via an internal help desk?

Wrangle works for IT, HR, legal, finance, and operations uses as well. Track tickets and use workflows to automate recurring processes.

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

— Reuben Doetsch, Co-Founder and CTO, AvantStay

“Wrangle is so easy to setup”

"Partners and customers often reach out on Slack with an issue or request and it is up to you to keep track of it. Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."

— Nate Flake, Senior Partner Development Manager, Intuit

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

— KC Procter, Director of Operations, The Speaker Lab

Integrate Wrangle with all your favorite tools

Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.

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