Wrangle for CX

Wrangle for CX Teams

High-touch B2B customer support in Slack

Give your customers high-touch support in Slack Connect without sacrificing visibility. Wrangle grows customers, decreases churn, and scales your team’s efforts.

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Meet Your Colleagues Where They Work

75% faster response times

50% increase in customer satisfaction

100% better visibility into team performance

Transform your support with Agentic AI

Wrangle learns from your tickets and knowledge base to handle up to 75% of Slack questions automatically.

Wrangle is perfect for every CX use case

Scale your team, grow your customers, and build stronger relationships through chat. All while ensuring nothing slips through the cracks.

Answering customer questions

Wrangle’s AI uses your knowledge base to answer questions for you, saving your team time. Track and resolve any harder questions with our ticketing system.

Customer lifecycle management

Use Wrangle workflows to assign work to a cross-functional team, keeping pivotal milestones like onboarding, expansion, and renewal on track.

Bug and feature requests

Use Wrangle’s workflows to report bug and feature requests to the engineering team, then get notified when they resolve the request.

Complete visibility control

Triage internally and respond dynamically in threads in your customer Slack Connect channels. Control exactly what ticket details your customers see.

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Keep and grow your customers through high-touch support

Wrangle helps you deliver high-touch support in Slack Connect chats. Agents can be more personable in chat, where all your customers’ messages get turned into trackable tickets.

Handle more customers per agent

Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.

Monitor and report on all Slack Connect interactions

Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.

Wrangle handles internal help desk ticketing too!

Wrangle works for IT, HR, legal, finance, and operations uses as well. Track tickets and use workflows to automate recurring processes.

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