Wrangle - Modern ticketing system built into Slack

AI-powered ticketing and workflows in Slack and Teams

Wrangle is an agentic ITSM platform that makes it easy for colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.

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Automate your support with AI

Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.

AI Agent Copilot
Copilot learns from past tickets, analyzes each new request, and suggests a relevant, accurate response. Agents can edit or send directly in Slack threads.

AI powered ticket deflection
Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.

Escalation and routing
Wrangle replies to help requests in threads. For complex questions, Wrangle creates a ticket and escalates to a human agent.

Ask Wrangle for Insights on Your Tickets
Query your ticket data and in natural language. Wrangle’s AI-powered ticket insights answers your questions and helps you spot trends and pull the KPIs that matter most to your team.

Leverage Your Knowledge Base
Leverage your internal knowledge bases from Notion, uploaded documents, and URL links with Wrangle’s AI Ticket Deflection and AI Copilot - all directly in Slack.

AI auto tagging
Wrangle AI takes the manual effort of adding tags by analyzing messages and applying relevant tags for you.

A modern ticketing system for both internal and external helpdesks

Internal ticketing

Internal ticketing for IT, HR, and ops
Provide faster and more transparent service to your colleagues in your team’s channels.

External ticketing

External ticketing in Slack Connect Made for CX, support, and sales teams
Personally engage, grow, and service your customers.

Integrate Wrangle with all your favorite tools

Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.

A flexible help desk, built for where your team works

Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.

Make it easy for users to start tickets in Slack

Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.

Show your team’s hard work

Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.

Automate approvals and business workflows

Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.

Automate any Slack request

IT

Finance/Procurement

Sales

HR

Marketing

Legal

Product and Engineering

Customer Success

Hear what our clients say

"Wrangle saves us hundreds of hours a month"
Co-Founder and CTO, AvantStay

"Wrangle is so easy to setup"
Senior Partner Development Manager, Intuit

"Wrangle is what slack is missing"
Director of Operations, The Speaker Lab

"Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class."
SVP of Operations, Breakout Finance

"My end users adopted it willingly!"
Corporate IT Manager, SamCart

"Wrangle is a workflow savior!"
Operations Manager, CED

"At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve."
CEO, Kevel

"The perfect internal ticketing solution for our RevOps team."
Director of Revenue Operations, ServiceTrade

"Amazing solution to Slack Fatigue"
Founder, Muse Operations

"Incredible ticketing tool"
Message Pay

"Wrangle’s integration with Slack is everything."
WiredScore

"Their customer service is exceptional!"
Pleo Technologies

"Great Ticketing and Workflow product"
Mobile One

"Amazing Slack Based Ticketing System"
Nitrogen Wealth

Meet your requesters where they work

75% Reduction in response times
50% Increase in customer satisfaction
60% Decrease in agent time per ticket

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