Replace Halp & Atlassian Assist today

Wrangle is a modern ticketing system, built into Slack. It's like Halp, but with approval workflows and more features. Try it out before Halp goes away in June 2024.

Wrangle has all the ticketing features you’re used to — and more

Switch from Halp with confidence (and free help from us!)

Ticketing in Slack channels

• Turn any Slack message into a ticket
• Work with end users in shared Slack threads
• Keep everyone in the loop in chat

Web dashboard for agents

• Agents can use Slack or the web to manage tickets
• Sort, filter, and handle tickets at scale with our web dashboard
• Syncs conversations between Slack and the web

Automations and privacy

• Automated responses when agents start and resolve tickets
• Private ticketing for sensitive issues
• Round robin, canned replies, and custom forms

SLAs and reporting

• Set SLAs for response time and resolution
• Remind agents when they’re late
• Report on performance overall and for each agent

Do more with a modern ticketing engine

Upgrade your ticketing with Wrangle and instantly get more features than Halp has.

No-code approval workflows

Remind agents when they’re late

More robust private ticketing

Why choose Wrangle over Halp?

Ticket requests

Turn any message in Slack into a ticket (DM, thread, private channel, etc)

• Turn inbound Slack messages into tickets automatically
• Work in any channel - public or private
• Assign multiple queues to one Slack channel

Agent Tools

Manage tickets from the central agent portal

• Two-way Chat synchronization between web app and Slack threads
• Reassign open tickets to other queues in Slack and via the web
• Customer Satisfaction surveys

SLAs

• Enforce agent first response times
• Enforce ticket resolution times
• Reminders based on due dates

Customizable Roles and Permissions

• Admins -can create, edit, and manage inboxes and workflows
• Agents - can claim and manage tickets
• Observers - can view selected queue tickets or workflow instances in web app

Automations

Automatically turn messages in a channel into tickets

• Auto-assign new tickets to agents using round robin
• Auto-assign tickets to an agent who replies to a ticket
• Automatically notify requester the ticket is claimed

Workflows

Custom multi-step workflows for recurring service requests

• No-code workflow builder
• Assign checklists of tasks
• Conditional routing logic

Reporting

Full data export

• Reports
• Ticket analytics
• Agent analytics
• Requester analytics
• Customer satisfaction reporting
• Workflow-specific reporting

Support

Dedicated CSM

• Get support from us in a Slack Connect channel
• Workflow review and co-build support

Ready for next-generation conversational ticketing?

See why Wrangle is the number one app chosen by companies transitioning from Halp

• Faster resolution times
• Better transparency and customer satisfaction
• Automated workflows with conditional logic to route work

Hear What Our Clients Say

KC Procter - Director of Ops, The Speaker Lab
“Wrangle is what Slack is missing”
“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

Reuben Doetsch - CTO, AvantStay
“Wrangle saves us hundreds of hours a month”
“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Ian Bradley - SVP of Operations, Breakout Finance
“ Swiss army knife meets low/no code process automator”
“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”

Ryan Shaver - Corporate IT Manager, SamCart
“ My end users adopted it willingly!”
“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”

Lindsay Rivera - Operations Manager, CED
“ Wrangle is a workflow savior!”
“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”

James Avery - CEO, Kevel
“Wrangle is vastly superior”
“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”

Add Wrangle For Free

• Free 14-day trial
• Personalized onboarding
• Access to all features