# Product Update: Smarter Routing, Email Ticketing, Microsoft Teams, and AI Enhancements

Wrangle’s latest updates: Microsoft Teams ticketing, email support, smarter routing, AI web search, SLA tracking, and more.

**Product News**  
March 15, 2026  
[Read more](/content/post/product-update-smarter-routing-email-ticketing-microsoft-teams-and-ai-enhancements/index.html)

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# Spring Feature Drop

Custom AI prompts, scheduled automated reports, bulk actions, smart notifications, dynamic forms, Teams updates, and more.

**Product News**  
April 15, 2026  
[Read more](/content/post/spring-feature-drop/index.html)

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# Wrangle Product Updates: AI Visibility, Broadcasts, Flexible Working Hours, Automated Reporting & More

AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing.

**Product News**  
March 9, 2026  
[Read more](/content/post/wrangle-product-updates-ai-visibility-broadcasts-flexible-working-hours-automated-reporting-more/index.html)

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# 🎉 Kick off the Year Strong: 12 Powerful Wrangle Updates to Start 2026

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

**Product News**  
January 5, 2026  
[Read more](/content/post/kick-off-the-year-strong-12-powerful-wrangle-updates-to-start-2026/index.html)

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# Introducing Wrangle’s Jira Service Management Integration

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

**Product News**  
July 28, 2025  
[Read more](/content/post/wrangles-jira-service-management-integration/index.html)

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# 🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.

**Product News**  
August 4, 2025  
[Read more](/content/post/ai-copilot-your-smarter-faster-ticketing-assistant-in-slack/index.html)

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# 🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades!

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

**Product News**  
October 22, 2024  
[Read more](/content/post/huge-product-update-automated-ticket-tags-custom-statuses-and-reporting-upgrades/index.html)

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# ⏰ Wrangle adds Working Hours: your work on your schedule

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

**Product News**  
August 27, 2024  
[Read more](/content/post/wrangle-adds-working-hours-your-work-on-your-schedule/index.html)

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# Introducing the Wrangle API! 🦾🤖

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

**Product News**  
June 13, 2024  
[Read more](/content/post/introducing-the-wrangle-api/index.html)

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# 🤖 AI-Powered Ticket Deflection is here!

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

**Product News**  
April 10, 2024  
[Read more](/content/post/ai-powered-ticket-deflection-is-here/index.html)

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# New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

**Product News**  
December 11, 2023  
[Read more](/content/post/new-in-wrangle-ai-powered-ticketing-my-dashboard-and-tickets-by-emoji/index.html)

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# New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets.

**Product News**  
October 4, 2023  
[Read more](/content/post/new-in-wrangle-private-ticket-comments-canned-replies-and-round-robin-auto-assignment/index.html)