Product Update: Smarter Routing, Email Ticketing, Microsoft Teams, and AI Enhancements

Wrangle’s latest updates: Microsoft Teams ticketing, email support, smarter routing, AI web search, SLA tracking, and more.

Product News
March 15, 2026
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Spring Feature Drop

Custom AI prompts, scheduled automated reports, bulk actions, smart notifications, dynamic forms, Teams updates, and more.

Product News
April 15, 2026
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Wrangle Product Updates: AI Visibility, Broadcasts, Flexible Working Hours, Automated Reporting & More

AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing.

Product News
March 9, 2026
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🎉 Kick off the Year Strong: 12 Powerful Wrangle Updates to Start 2026

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

Product News
January 5, 2026
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Introducing Wrangle’s Jira Service Management Integration

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

Product News
July 28, 2025
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🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.

Product News
August 4, 2025
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🦾 Huge Product Update: Automated Ticket Tags, Custom Statuses, and Reporting Upgrades!

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

Product News
October 22, 2024
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⏰ Wrangle adds Working Hours: your work on your schedule

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

Product News
August 27, 2024
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Introducing the Wrangle API! 🦾🤖

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

Product News
June 13, 2024
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🤖 AI-Powered Ticket Deflection is here!

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Product News
April 10, 2024
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New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

Product News
December 11, 2023
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New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets.

Product News
October 4, 2023
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