# Wrangle Blog

Improve your customer support processes and team communication by integrating Slack and Zendesk. Follow our comprehensive guide to learn how.

**IT Workflow Management**  
**April 12, 2023**  
[Read more](/content/post/a-guide-to-integrating-slack-and-zendesk/index.html)

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In this post, we'll look at how to build your own ticketing system, as well as provide a few recommendations to get you started.

**IT Workflow Management**  
**February 22, 2023**  
[Read more](/content/post/diy-ticketing-system/index.html)

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It's time to automate your common IT workflows.

**IT Workflow Management**  
**July 19, 2022**  
[Read more](/content/post/automating-it-ticketing-with-advanced-workflows/index.html)